Home » Betpalace
  • The bookie offers live betting across all the major sports
  • The interface is a little bit chaotic with information plastered all over the login page
  • The jackpot is missing
  • No bonuses or promos available whatsoever

Betpalace is a well-designed online casino and betting site that offers an excellent gaming experience. The platform has an attractive design with a black, yellow and white color scheme that is easy on the eyes. The site is easy to navigate, and players can quickly access the different gaming options offered on the platform.

Betpalace at a glance

Betpalace is owned and operated by Kareco Holdings Limited, a company registered in Kenya. The casino is licensed and regulated by the Betting Control and Licensing Board of Kenya, under License 0000136 and is headquartered along Kiambu Road in Nairobi Kenya.

BetPalace home page

Customer service

One of the standouts features of Betpalace is its exceptional customer care support. The support team is available 24/7 to assist customers with any queries or issues they may have. The team is knowledgeable, friendly, and always willing to go the extra mile to ensure that customers are satisfied. Whether you prefer to communicate via email, live chat, or phone, Betpalace’s customer care support is always there to provide you with the assistance you need.

Contacting bet palace through their site is somewhat a tedious process because you have to input a lot of details before you reach them.

BetPalace Contact us form

As shown above, you have to input the above details to reach the bookie.

However, response on social media platforms is really another story. You will definitely like how they interact with its players and the level of engagement offered on these platforms (you don’t have to be all formal with betpalace). Everyone is accommodated!

BetPlacae social customer support

Casino Options

Betpalace offers a wide variety of casino games, including slots, table games, and live dealer games. Players can choose from popular titles such as Mega Moolah, Gonzo’s Quest, Blackjack, and Roulette.

Betpalace – The good

Any seasoned betting guru who likes to have more options on what to bet on will definitely appreciate the wide markets Betpalace is offering in its sports category.

The bookie has incorporated virtual games and keno to diversify its betting options.

The bad

The sportsbook has in its menu option of playing the jackpot but it is unavailable.

Currently there are no bonuses available to any of it punters. The lack of incentive really does its loyal and new players little justice to keep waging.

Payment options.

Betpalace accepts several payment methods, including Visa, Mastercard, and Airtel Money. However, the site has limited payment options compared to other online casinos.

Players can make deposits using Visa, Mastercard, and Airtel Money. The minimum deposit amount is Ksh.20, and there are no fees charged for deposits.

A player could also make withdrawals directly from the website or use SMS by texting ‘withdraw#amount’ and send to 29085.

BetPlacae Mobile deposit

The betpalace platform

Betpalace is powered by several leading software providers, including Microgaming, NetEnt, and Evolution Gaming. The platform is well-designed and offers a smooth gaming experience.

There is a spin and win category on its menu where players can opt to play when not interested with sports betting.

The website also keeps terminating your session and logging you out if you stay inactive for about 5 minutes.

BetPlacae session terminated

Mobile options

In addition to its website, Betpalace also offers a mobile app that allows customers to enjoy their favorite games and betting options on the go. The app is available for both iOS and Android devices and offers a seamless mobile gaming experience. The app is well-designed, user-friendly, and offers all the features and functionalities of the desktop site. Whether you prefer to play slots, table games, or place bets on your favorite sports teams, Betpalace’s mobile app allows you to do so from the palm of your hand.

Betting limits

The sportsbook has placed the minimum amount any player can stake at 20 kes whereas the highest amount of money you can stake is 20,000 kes.

The maximum amount that can be withdrawn is controlled by the payment provider.

Promos and bonuses

At the time of writing this review, there were no bonuses or promotions for new players placing bets with Betpalace, however the bookie assured its punters that it will be availing a mega bonus soon enough. So, watch out for the incoming offers!

Quality of the odds

Betpalace had their odds at 1.85 either side on an equal probability event which was average.

Experience and interaction

Betpalace has a user-friendly interface that makes it easy for players to navigate the site. The different gaming options are well-organized, and players can quickly find the games they want to play. The site is also responsive, ensuring that players can access it on different devices.


All in all, Betpalace is a great online casino and betting site that offers a top-notch gaming experience. With its wide range of games and betting options, there is something for everyone at Betpalace. The site is easy to navigate, and the user interface is intuitive, making it easy for customers to find their way around. Betpalace also offers generous bonuses and promotions to its customers, making it an attractive option for players looking to maximize their winnings.


As a reviewer, I strongly feel giving Betpalace 3 star would do Betpalace justice. The absence of bonuses and a jackpot really let down its players. Also, the absence of the world lottery whilst it’s included in its menu is a mystery. Thumbs up for the live tracker of matches on live betting though.


Is the jackpot really available?

At the moment, the jackpot is not available as I tried searching but could not find it either.

BetPalace jackpot

Why does the website claim that there’s a new lottery but can not seem to access?

My efforts to access the lottery were futile. My best guess is that the sportsbook is still working on the site to make sure players can be able to access it.

Betpalace Details

Deposit Methods:
Withdrawal Methods:
Withdrawal Limits:
3.0 rating

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