Home » Betpalace
Pros
  • The bookie offers live betting across all the major sports
Cons
  • The interface is a little bit chaotic with information plastered all over the login page
  • The jackpot is missing
  • No bonuses or promos available whatsoever

Betpalace has a nice selection of different sports to choose from when placing bets including football, basketball, rugby, tennis, volleyball and hockey. This wide selection makes betpalace a  fan favourite as more and more punters choose to diversify from placing bets on just soccer matches. The bookie has also incorporated live betting as one of the many choices you have once you are logged into the site. The sportsbook also has virtual games, keno games, spin and win and lottery in its menu. However, accessing the lottery was a challenge at the time of writing this review.

Betpalace at a glance

Bet palace limited owns Betpalace and the company has operations only in Kenya. Betpalace is licenced by BCLB under the registration licence number 0000136. The bookie runs its operations from offices located in Kiambu road milestone business centre, nairobi. This sportsbook was recently established and is slowly but getting noticed by the punters all over Kenya due to its wide options made available and dark themed interface and outlook.

BetPalace home page

Customer service

Registration process, though simplified, took a lot of time on the website. I could not be able to get verified immediately. However, an alternative way to get registered is simply by sending an SMS text message to 29085.

Contacting bet palace through their site is somewhat a tedious process because you have to input a lot of details before you reach them.

BetPalace Contact us form

As shown above, you have to input the above details to reach the bookie.

However, response on social media platforms is really another story. You will definitely like how they interact with its players and the level of engagement offered on these platforms (you don’t have to be all formal with betpalace). Everyone is accommodated!

BetPlacae social customer support

Betpalace – The good

Any seasoned betting guru who likes to have more options on what to bet on will definitely appreciate the wide markets Betpalace is offering in its sports category.

The bookie has incorporated virtual games and keno to diversify its betting options.

The bad

The sportsbook has in its menu option of playing the jackpot but it is unavailable.

Currently there are no bonuses available to any of it punters. The lack of incentive really does its loyal and new players little justice to keep waging.

Payment options.

Being a Kenyan company operating in Kenya, the bookie has Mpesa as its payment provider. The process of remitting the money has also been greatly simplified as you only require to input the amount while the rest of the process is automated to only prompt you to enter mpesa pin.

A player could also make withdrawals directly from the website or use SMS by texting ‘withdraw#amount’ and send to 29085.

BetPlacae Mobile deposit

The betpalace platform

The bookies website outlook is a little bit cluttered with unnecessary information that might be a little confusing to any new user. While the mobile version of the website seems to be better than the desktop version, it is still not much different to the website.

There is a spin and win category on its menu where players can opt to play when not interested with sports betting.

The website also keeps terminating your session and logging you out if you stay inactive for about 5 minutes.

BetPlacae session terminated

Mobile options

Mobile application of the bookie was not available at the time of writing this review.

Betting limits

The sportsbook has placed the minimum amount any player can stake at 20 kes whereas the highest amount of money you can stake is 20,000 kes.

The maximum amount that can be withdrawn is controlled by the payment provider.

Promos and bonuses

The bookie offers a 20% bonus on deposits in excess of 100 kes and can only be used to place bets with odds exceeding 9.9

At the time of writing this review, there were no bonuses or promotions for new players placing bets with Betpalace, however the bookie assured its punters that it will be availing a mega bonus soon enough. So, watch out for the incoming offers!

Quality of the odds

Betpalace had their odds at 1.85 either side on an equal probability event which was average.

Experience and interaction

Using betpalace for the first time was a little confusing as i could not locate games of my interest quickly. Navigating the mobile version too proved to be a daunting task before getting used to it. Also you will come across two categories at the menu named ‘highlights’ and ‘last minute’ whose significance I could not really tell. The bookies in-play games, match tracker and statistics was satisfying and up to standard as i did not encounter any delays in match progress.

Summary

Betplace is a great waging site especially if you are a sports betting fanatic once you get used to it. Notwithstanding, its inclusive limits to the amounts one can stake is an attractive selling point which will most definitely pull punters across the country. With the mega bonus on its way, players should keep tabs with the bookie and take advantage of the offer once it is launched and win big!

Verdict

As a reviewer, I strongly feel giving Betpalace 3 star would do Betpalace justice. The absence of bonuses and a jackpot really let down its players. Also, the absence of the world lottery whilst it’s included in its menu is a mystery. Thumbs up for the live tracker of matches on live betting though.

FAQ

Is the jackpot really available?

At the moment, the jackpot is not available as I tried searching but could not find it either.

BetPalace jackpot

Why does the website claim that there’s a new lottery but can not seem to access?

My efforts to access the lottery were futile. My best guess is that the sportsbook is still working on the site to make sure players can be able to access it.

Betpalace Details

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3.0 rating

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